Internet privacy statement

Relationships are built on trust. One of the most important elements of trust is respect for an individual's privacy. Your Voice, brought to you by Humana, values our relationship with you, and we take your personal privacy seriously.

We are committed to ensuring that users of this website understand this website’s privacy practices. This Internet Privacy Statement will outline 1) what personal information may be collected, 2) how that personal information may be utilized, 3) who may have access to the personal information and 4) how the personal information is protected within the secure infrastructure of this website. This Internet Privacy Statement applies to this website, the services provided and the information collected.

Commitment to confidentiality

Confidentiality is a top priority at Humana and Your Voice, brought to you by Humana. We are committed to maintaining the highest level of confidentiality with all of the information we receive from this website’s users. This Internet Privacy Statement assures you that the information you share with Your Voice, brought to you by Humana, is kept confidential and fully secure.

Links to other websites may be available to provide you with additional useful information and services. Links that take you off this website are clearly labeled. Your Voice, brought to you by Humana, is not responsible for the privacy policies or actions of those who control other websites. We encourage you to look for and review the privacy policies of any website you visit.

Your Voice, brought to you by Humana, may also partner with third parties and provides links to their websites to offer you additional information and services. You may see both the Your Voice, brought to you by Humana, logo and the third party's logo on these third-party websites. Users of these websites should be aware of who is collecting personal information and who’s Internet Privacy Statement applies before they provide personal information. Your Voice, brought to you by Humana, may not have control over third-party partners' use of your information.

Collection and use of personal information

Users of this website have the option to provide certain personal information. This personal information may be required in order to receive specific services. By providing such information, you are agreeing that Your Voice, brought to you by Humana, may store, process, and review such information. And we may use this personal information for the purpose for which it was collected.

For example, we may use this personal information to enable the website user to communicate with your legislators or to personalize your website’s sessions. We may also use the voluntarily provided contact information to notify website users of updates, products, services, or upcoming events. Website users who do not wish to receive such notifications via e-mail can choose to opt out of receiving such information. It is our policy that e-mail messages will contain an “unsubscribe” feature, along with instructions on how to execute the unsubscribe function.

We recognize that when website users choose to provide personal information, they trust that we will protect their privacy and will provide them with choices about how that information is shared. Your Voice, brought to you by Humana, will not sell, trade, rent or disclose the personal information that you provide unless required to do so by law.

There are instances in which Your Voice, brought to you by Humana, may disclose your personal information to our agents, third-party partners, affiliates, and subsidiaries to enable them to perform functions on our behalf. These business functions may include order or service fulfillment, e-mail campaign provider, and/or credit card processing service. These companies are only permitted to share, store and/or use personal information for contracted business purposes.

We may share your personal information when we believe that such action is necessary to: 1) fulfill an enforceable government request; 2) conform with the requirements of the law or legal process; 3) protect or defend our legal rights or property, this website, or other users; or 4) protect your health and safety or the health and safety of this website's users or the general public.

Technology use on this website

Information about you and your use of this website is collected through the use of session cookies. Session cookies are small text files that are stored within your computer. These files are used to facilitate your navigation throughout this website. Cookies grant you access to both public and private areas and are only used for session tracking. This website's cookies are not tied to personally identifiable information. Information that is automatically logged for the purpose of producing reports containing hit volumes are: Query String, Status, Bytes Sent, User-Agent (Browser Type), and Cookie Referrer.

To gauge the effectiveness of this website, we may collect non-personal information about our website users. This information may include, among other things, your: IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally information.

If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your Internet browser or other programs. You can also set your browser to refuse all cookies. Please note, however, that some parts of this website may not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

Internal security procedures

Information that you share on the website is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using "Secure Socket Layers (SSL)" as it passes between your browser and this Website. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements.

E-mail

If you send questions or comments to an e-mail address listed within this website or via a contact form located within this website, we will share your correspondence with a Your Voice, brought to you by Humana, associate most capable of addressing your questions and concerns. We will retain your communications until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will not keep your e-mail address for secondary purposes. All information and correspondence you share with us will be handled in the strictest confidence.

We may agree that e-mail has become a standard communication tool used by many different parties. Unfortunately by design standard Internet e-mail is not secure. For that reason, please do not use unsecured e-mail to communicate information to us that you may consider to be confidential.

California privacy rights

Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing by contacting Your Voice, brought to you by Humana, at the contact information listed at the bottom of this Internet Privacy Statement.

Children’s privacy

This website is not intended for use by children under the age of 18.

Internet privacy statement changes

This Internet Privacy Statement is effective as of July 2000 and was last updated in March 2011. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

If we decide to change this website’s privacy policy, we will post those changes to this Internet Privacy Statement, the home page, and other places that we deem appropriate so that you are aware of what information is being collect, how the information is being used, and under what circumstances, if any, the information may be disclosed. Your Voice, brought to you by Humana, reserves the right to modify this Internet Privacy Statement at any time, so please review it frequently.

More information

This website is maintained by:

Humana Inc.
Attention: Public Affairs Department
500 West Main Street
Louisville, KY 40202
PublicAffairs@humana.com